F.A.Q

F.A.Q

Delivery

  • What are your delivery schedules and prices ?

    Delivery schedules vary. They take account data verification into consideration, and also payment receipt and product stocks. Shipping costs vary from 12 to 20 Sw.F. dependant on order size.

  • Do you deliver abroad ?

    In order for you to check out details on deliveries to addresses abroad, please get in touch with Château Constellation SA on +41273244324 or at email [email protected], before placing your order.

  • I would like delivery at a certain time on a certain day, is this possible ?

    The deliverer is unable to work to such a precise schedule. Wine deliveries to domestic addresses are made within 4 working days following payment verification.

  • I would like a Saturday delivery, is this possible ?

    No, deliveries can only be made from Monday to Friday, with weekends and public holidays excluded.

  • What happens if the recipient of the order isn’t there at the time the package is delivered ?

    In the event of the recipient’s absence, a delivery note is left at the address in order for them to contact the deliverer to make delivery when convenient

  • I’ve still got some questions!

    Contact us by phone on +41273244324 or by email at [email protected] Please don’t forget to check our “Delivery information” and “Returns and Exchanges” pages accessible on the site.

Orders

  • Can I alter the personal information attached to my account ?

    Yes, you only need to click on my account and amend your details at any time.

  • Is the personal information divulged by me on site confidential ?

    : In order to serve you better, we need certain information about you. This data is strictly for internal use. Credit card payments made in our e-shop are protected by a SSL 128 security link bit, and this protection is compliant with legal depositions which are currently in force in Switzerland. You can therefore conduct your purchasing business in complete security and confidence.

  • Do I have to create an account on your site ?

    The creation of an account isn’t necessary. However, it is advisable, as it will gain you easier access to your account when you place an order.In order to do this, you need only tick « create an account » at the first stage.

  • What methods of payments do you accept ?

    We accept the following bank cards :

    MasterCard, Visa and PostFinance.

  • I’ve got a promo code, how can I use it on my order placed on site ?

    You can make a note of your promotional code at the moment of receipt of your invoicing details or enter it directly into the basket.

     

  • How do I get an invoice following placement of my order ?

    An invoice is attached to your order. If you wish to receive it by email or have it sent to a different address (if you wish to send something as a gift), please let us know by filling in the comments area at the time of order placement.( or send us your order to [email protected]).

  • Can I add a message or accompanying card to my order ?

    Yes, if you have specific requirements, please inform us of these at the time of order placement.

  • May I place a single order but to more than one destination ?

    You may only specify a single delivery address per order at the time of placing the order.

  • How do I know if my order has been recorded properly and that the goods are in stock ?

    A confirmatory email will confirm the precise details of your order. In the event of concerns, our customer services manager will contact you.

  • How do I login on your site?

    If you’ve already bought from us, please enter your info here. You’ll only need your identifier or email to access the order more quickly.

    If you’re a new customer, please go to the basket and fill in your details prior to ordering.

  • I’ve still got some questions!

    Contact us by phone on +41273244324 or by email at [email protected] Please don’t forget to check our “Delivery information” and “Returns and Exchanges” pages accessible on the site.

Returns and exchanges

  • My package has arrived in poor condition (a bottle broken, wine corked, not delivered, delivered late) What should I do ?

    The client should inform customer services of this straight away by phone (email, fax, or letter) before returning the merchandise within the following 7 days. Reimbursement will take place within a 30 day period after receipt and control of your returns.

  • I have received items which are not consistent with my order, what do I have to do ?

    You should contact our customer service department on +41273244324 and clearly state the contents of the order received in order for us to carry out an exchange.

    Returned items are to be put back on immediate resale, therefore the bottle and labels must be in saleable condition. You will receive reimbursement once the goods have been received and the order contents established.

  • I’ve changed my mind, I want to amend or cancel my order, how do I proceed ?

    You may cancel or amend your order before despatch by contacting us by phone on +41273244324 or by email at [email protected], within 24 hours following acceptance of your order.

    Once delivery has been carried out, in the event of rejection of the order, 50% of the value of the total invoice will be due.

  • I’ve still got some questions!

    Contact us by phone on +41273244324 or by email at [email protected] Please don’t forget to check our “Delivery information” and “Returns and Exchanges” pages accessible on the site.