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How can I identify myself on your site?
Simply create an account at the time of purchase, or go to the My Account tab in the top left-hand corner of the screen.
Do I need to create an account on your site?
No, you can order as a guest. An account is recommended to facilitate the experience on the site.
Is the information I provide confidential?
Yes, we take great care of your private data. You can contact our Data Privacy Officer at any time at [email protected]
Can I change the personal information in my account?
Yes, you can in your personal account.
I have a coupon code, how can I use it?
A field is provided for this purpose when you place your order.
How can I get an invoice for my order?
If the email is not enough, please contact our customer service.
How do I know if my order has been registered?
Our customer service team will be happy to help you find a solution. Please contact us by chat, phone or email.
My parcel arrived in poor condition. What should I do?
Unfortunately, these things happen. Don't hesitate to call us and take pictures.
I wish to modify or cancel my order.
If you have already paid online, please contact us to cancel your order. If the parcel has already been dispatched, unfortunately you may be liable for shipping costs.
How much do you charge for shipping?
Shipping is free for orders over 90 CHF.
Do you deliver outside Switzerland?
Our wines can be ordered from abroad via our partner vivrelevin.ch.
Are bank transfers accepted?
It is currently possible to pay by invoice. It is preferable to pay by Paypal or credit card.
Is Twint accepted?
Please contact us if this is your only means of payment.
What to do in case of problems
Our customer service team will be happy to help you find a solution. Please contact us by chat, phone or email.
Can I attach a message to my order?
Yes, in the additional information section tell us what you would like to add to your order.
Can I place a single order with several recipients?
Please write to us directly if you have a special order.
I received products that did not correspond to my order.
Our customer service team will be happy to help you find a solution. Please contact us by chat, phone or email.
I would like delivery on a specific day/time, is this possible?
Unfortunately, this is not guaranteed, as we are dependent on our logistics partners. We make the request in all cases, and it's up to you to reach an agreement with them.